It's gotta be the best when technology events turn into unexpected opportunities, which happened to me at a recent ASAP (Association of Strategic Alliance Professionals) meeting.
One group of presenters were from Cisco, members of the company's "Y-Space" team and innovative individuals, all born to run using social networking.
What follows is a mini-interview about the group. Thanks to members of the Y-Space team, particularly Norys Trevino and Ken Lotich. May all your Tweets be prosperous.
Q.) What is the history of the Y-Space group at Cisco?
Norys Trevino, Collaboration Solutions Manager and Y-Space coach: Y-Space was founded in September 2008 as an internal blog. There are currently 26 members from around the globe. We intend to gradually expand, specifically in countries where Y-Space is not currently represented. We are currently represented in the United States, Australia, Singapore, The Netherlands, Spain, and Germany.
The objective of Y-Space is to help educate and inform Cisco employees about new media tips and tricks, how to work more effectively across diverse generations, how to engage and retain gen-y employees, and explore personal filters related to generational differences.
Q.) Please describe specific areas at Cisco where Y-Space members are applying social networking expertise and business cases.
David Habbian, Cisco Business Analyst, Y-Space U.S.-lead: Y-Space has leveraged and applied its social media and web 2.0 expertise to make a significant business impact across various areas in Cisco.
One great example is a recent engagement where Y-Space team members worked closely with various cross-functional groups within Global Strategy and Operations to develop a platform for hosting a global virtual staff meeting.
Myriad technologies and deliverables were integrated into this platform including video, live chat, WebEx, live Q & A and many more! Ultimately, the solution was utilized to facilitate a global extended staff meeting for Karl Meulema and his senior staff. There was a great response among participants and it yielded a 92 percent satisfaction rate.
Q.) What is the reverse mentoring of Cisco senior leadership about and how does this happen?
Norys Trevino, Collaboration Solutions Manager and Y-Space coach:
The reverse mentorship program at Cisco offers executives and gen-y employees an opportunity to build a relationship and learn from each other's position and experience through specific projects and regular meetings. Reverse mentorship activities are up to the participants.
It is common for an executive to leverage this program to gain insight into the gen-y perspective of policy or program. In turn, the gen-y employee will gain experience and exposure in activities outside of their typical day job.